Returns & Refunds Policy

Returns & Refunds Policy
1. Overview

Thank you for shopping at Clarkinno.com. We want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains how returns, refunds, and order cancellations are handled for products purchased on our website in the United States.

2. Returns Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return:

  • The item must be in unused, unwashed, and original condition, with all tags and original packaging.
  • You must provide your order number and proof of purchase when contacting us.
  • Returns must be sent to the correct return address provided by our customer service team (do not return items to the shipping origin address unless instructed).
  • Exchanges are not supported; only refunds are offered.

3. Return Shipping Responsibility

  • Return shipping costs are the responsibility of the customer, except when the item is defective, damaged, or not as described.
  • In cases of defective or incorrect items, Clarkinno may provide a prepaid return label or reimburse reasonable return shipping costs upon approval.
  • We recommend using a trackable shipping method for all returns to ensure delivery.

4. How to Request a Return

  1. Contact our customer service team within 30 days of delivery with your order number, reason for return, and photos if applicable.
  2. Our team will review your request and provide the return shipping address and instructions.
  3. Pack the item securely and ship it according to the instructions provided.
  4. Once we receive and inspect the return, we will notify you of refund approval or denial.

5. Refund Process

  • Refunds are issued to the original payment method PayPal after we receive and inspect the returned item.
  • Refunds may take 1–2 business days to appear on your statement, depending on your financial institution.
  • If your return is approved, a refund confirmation email will be sent to your registered email address.
  • Shipping charges (original outbound cost) are non‑refundable, unless the return is due to an error on our part (defective or wrong item).

6. Order Cancellations

  • You may request to cancel your order before it ships by contacting us immediately.
  • If the order has already shipped, you must follow the return process above once you receive the item.
  • Orders canceled before shipping will be refunded in full to the original payment method.

7. Exceptions & Special Cases

  • Items that are used, damaged by the customer, or missing original packaging may not be eligible for a full refund.
  • Certain products (e.g. final sale, clearance items) may be marked non‑returnable on the product page or during checkout.
  • Approval of returns for warranty issues (defective products) may require photo or video evidence.

8. Contact Information

If you have questions about this Returns & Refunds Policy or need help with a return, please contact us:

Email: service@clarkinno.com
Company: BYTEWAVE AUTUMN LLC
Address: 955 S Havana St Apt 203, Denver, CO 80012